Bus Service and Pick Up

Transportation is not a door-to-door service. For both urban and rural stops, buses do not enter cul-de sacs or access private property.

Bus routes are designed to serve students in the safest and most time efficient manner, within the constraints of the transportation budget. Although it may take 15 minutes to drive to school, buses must stop at numerous locations to accommodate all students. Stops are generally no further than 300 meters walking distance from the residence or caregivers address. In order to provide more efficient service, students from the same subdivision or community are grouped at one common stop.

Students are to be ready and waiting for the bus at their pick up point 5 minutes prior to the scheduled pick up time. Drivers cannot wait for students, as this would add extra time to the routes, especially if a number of students are not ready for their pick up. Students who run after a bus because they are late could slip and fall under the moving bus.


The school buses in Sherwood Park, Fort Saskatchewan and Camrose are all very full. For this reason, we are unable to accommodate students to ride home with a friend. In the rural area, parents may contact the transportation office or send a note to the school a minimum of one day in advance to make the request. The school office must sign the note which must then be submitted to the bus operator.

Parents must advise the transportation office and/or their child’s school (one day in advance) of any changes to their child’s regular school bus transportation routine so that we can inform their child’s regular bus driver of the changes. 


In the case of extreme weather conditions (ie. cold weather, fog, or freezing rain), Board Policy determines whether or not School bus service shall be suspended. School bus service may be suspended when there is a forecast or current temperature of -40 degrees centigrade (-40 C) including wind chill factor. School bus operators are responsible for the safety of your child and take poor weather and road conditions very seriously. There may be a day where the bus does not operate due to these poor conditions. 

If bus service is cancelled for the day, this information will be broadcasted on the Website and Bus Planner app

Parents who have signed up for the Bus Planner App will receive an automatic push notification of delays/cancelations on their mobile device. 

Alternately, an email and/or phone message will be sent out via School Messenger. There may be a delay for these messages. Parents are asked to:

  1. Ensure all contact information in PowerSchool is accurate and up to date.
  2. Check the eics.ab.ca website for bus status information.
  3. Call 780.449.6480 for our transportation after-hours greeting for details.

Schools are always open unless there is a specific school-related emergency.

Note: If bus service is cancelled in the morning, the buses may not operate in the afternoon even if weather conditions improve.

If the buses are running during extreme weather conditions, parents are not obligated to send their child on the bus if they would rather make alternate arrangements to transport their child to school. All students must be suitably dressed for the weather conditions or the bus driver may not allow them to ride the bus. Your child should know what to do if the bus is running late in the morning and have a place to go in the event that the bus does not arrive. They should also know what to do if a parent is not able to meet the bus after school or if there is no one home when they arrive. It is not the driver's responsibility to ensure that there is someone to meet your child at the stop after school.

Mechanical Problems
In the case of a breakdown, a spare bus will be sent out immediately to meet your child's bus and the driver will then continue on their route as necessary. This will usually result in 15 to 30-minute delay in the route. Bus statuses will be updated on the School and Division website and will be pushed out to the Bus Planner app provided you have set this feature up.